For Learners
How does Ostathi protect my privacy and safety?
Ostathi prioritizes your privacy and safety through robust measures and dedicated policies to ensure a secure learning environment: Secure Platform Infrastructure: Our platform is built on secure, reliable, and world-class cloud infrastructure, ...
Can I pay in cash or outside the platform?
No, all payments for classes on Ostathi must be processed exclusively through Ostathi’s secure online payment system. This policy is in place to ensure: Your Security: All transactions are securely handled within the platform, safeguarding your ...
Does Ostathi offer free trials or demo classes?
Yes, some Instructors on Ostathi may offer free introductory sessions. These are typically short sessions, lasting around 10-15 minutes, designed to help you and the Instructor connect. The main purpose of these sessions is for the Instructor to ...
What happens if I’m late or absent for a session?
If you are late or absent for a scheduled session, here’s what you can expect: Absence (No-Show): If you do not attend the session, you will be charged 100% of the eligible lesson amount, and no refund will be issued. The Instructor will still be ...
Why are my classes recorded on Ostathi?
Your classes on Ostathi are recorded for several important reasons, benefiting both your learning experience and the overall quality of the platform: For Your Review and Reinforcement: The recordings provide you with a valuable resource to revisit ...
Can I rate my instructor after a class?
Yes, you can leave a rating and write a review after every class you complete. Your feedback is valuable as it helps other Learners choose the right Instructor for their needs, and it also helps Ostathi maintain high-quality learning experiences ...
What if my Instructor needs to reschedule a class?
If your Instructor needs to change a scheduled session, they may propose a new time for your class. You will receive this request within the platform, and you can either accept the new proposed time or decline it. If you decline the reschedule ...
Can I reschedule a class?
Yes, you can reschedule a class on Ostathi, provided you initiate the request at least 12 hours before your scheduled session. Please note that rescheduling is not possible less than 12 hours before your scheduled session. However, you can still ...
Can I share files with my instructor?
Yes, you can share relevant files with your Instructor through the Ostathi platform. The platform offers a convenient space for sharing learning materials and resources, integrating all communications and shared files directly within your session ...
What makes learning on Ostathi engaging?
Learning on Ostathi is designed to be highly engaging through a combination of interactive features and personalized support: Interactive Online Classroom: Ostathi provides a dynamic and fully equipped online classroom environment where you can ...
Will my classes be recorded?
Yes, your classes on Ostathi will be recorded. After you conclude your live session, the class recording will be available. You can access this recording later to review the material, rehearse what you've learned, and reinforce your understanding of ...
How do I pay for sessions on Ostathi Jordan? Is it secure?
Ostathi supports payments through both card payments and digital wallets, where available. Card Payments (Visa/Mastercard): You can enter your card details securely through the payment page. Payments are confirmed instantly, and your booking is ...
What happens if my Instructor doesn’t show up or there’s a technical issue?
If your Instructor does not attend a scheduled session or if you encounter a significant technical issue during your class, you can report the problem. After the session ends, click on the “Report an Issue” button, then follow the on-screen ...
Can I cancel my class?
Yes, you can cancel your class, but the timing of your cancellation affects the refund amount: For a 100% refund of the eligible lesson amount: You must cancel at least 24 hours before your scheduled session. The eligible lesson amount will be ...
What kind of tutors and trainers can I find on Ostathi?
Ostathi provides access to a comprehensive range of verified experts, covering both academic and professional development needs. For Academic Success (Tutors): Our Tutors are academic specialists who support students in Grades 1 to 12. They are ...
How do I book a session on Ostathi?
Booking a session on Ostathi is simple and can be done in a few easy steps, directly on our platform: Search for Your Subject or Skill: Use the search bar on our homepage and first select whether you are looking for a Tutor or a Trainer. If you ...
Can I message my instructor outside the platform?
No, all communication between Learners and Instructors must remain within the Ostathi platform. This policy is strictly enforced to ensure your privacy and safety, especially for minors. Keeping all interactions within Ostathi ensures: Security and ...
How does the “Report an Issue” process work on Ostathi?
If something goes wrong during your class — such as your instructor not showing up, a major technical problem, or dissatisfaction with lesson quality — you can file a formal report directly through Ostathi within 24 hours after the class ends. Here’s ...
Do Transaction Fees apply when I withdraw my refunded balance?
Yes. If you have a refunded balance in your Ostathi Wallet and choose to withdraw it to your bank account or digital wallet, a Transaction Fee will apply. This fee helps cover the secure processing of external transfers. The exact amount of the ...
Will the Service Fee be refunded if I cancel my booking?
No, the Ostathi Service Fee is non-refundable, even if you cancel your class. This fee covers the operational and technical services that make your learning experience secure and reliable, including payment processing, platform maintenance, and ...
Do Instructors receive the Ostathi Service Fee?
No. The Ostathi Service Fee does not go to the Instructor. It is retained by Ostathi to support platform operations, technology, and services that benefit both Learners and Instructors. Instructors receive only the amount they set for their lessons, ...
What is the Ostathi Service Fee I see on my receipt?
The Ostathi Service Fee is a small additional charge added to your total booking amount. This fee supports the ongoing maintenance and improvement of the platform’s secure learning environment. It helps cover key features that make Ostathi reliable ...
How does Ostathi keep younger learners safe?
Ostathi is deeply committed to ensuring a safe and secure learning environment for all users, with specific measures in place to protect younger learners. For Learners under the age of 18, we implement a dedicated Child Protection Policy. Key safety ...
Can I access my class materials and messages from anywhere?
Yes, absolutely! On Ostathi, all your class materials, messages, and shared files are securely saved and organized in one central place. This means you can easily access them anytime, from any device with an internet connection, ensuring a seamless ...
Is it safe to message or share files outside Ostathi?
No, it is not safe or advisable to message or share files outside the Ostathi platform. Keeping all your communications and file exchanges within Ostathi is crucial for your protection and to ensure a secure and supported learning experience: ...
What happens if I book a session outside Ostathi?
If you choose to arrange or book sessions privately outside the Ostathi platform, you will unfortunately lose access to all the essential benefits and protections that Ostathi provides: No Platform Protection: You forfeit the security of our online ...
Why shouldn’t I contact my instructor outside Ostathi?
When you communicate and pay through the Ostathi platform, you are protected by our policies and systems. It is crucial to keep all interactions on-platform for several key reasons: Your Safety and Privacy: All communications and activities are ...
Why did I receive an email saying my order was cancelled?
If you received an email saying your order was cancelled, it means the payment process was not completed within the allowed time. This can happen in the following cases: Digital Wallet Payment: You selected a digital wallet as your payment method and ...