Will the Service Fee be refunded if I cancel my booking?
No, the Ostathi Service Fee is non-refundable, even if you cancel your class. This fee covers the operational and technical services that make your learning experience secure and reliable, including payment processing, platform maintenance, and lesson management tools.
If your class is cancelled and you’re eligible for a refund, the refund will apply only to the lesson amount set by your Instructor — not the Ostathi Service Fee.

The Ostathi Service Fee is non-refundable. If you are eligible for a refund after cancellation, only the lesson amount set by the Instructor will be refunded.
Related Articles
What is the Ostathi Service Fee I see on my receipt?
The Ostathi Service Fee is a small additional charge added to your total booking amount. This fee supports the ongoing maintenance and improvement of the platform’s secure learning environment. It helps cover key features that make Ostathi reliable ...
Can I cancel my class?
Yes, you can cancel your class, but the timing of your cancellation affects the refund amount: For a 100% refund of the eligible lesson amount: You must cancel at least 24 hours before your scheduled session. The eligible lesson amount will be ...
Do Instructors receive the Ostathi Service Fee?
No. The Ostathi Service Fee does not go to the Instructor. It is retained by Ostathi to support platform operations, technology, and services that benefit both Learners and Instructors. Instructors receive only the amount they set for their lessons, ...
Do Transaction Fees apply when I withdraw my refunded balance?
Yes. If you have a refunded balance in your Ostathi Wallet and choose to withdraw it to your bank account or digital wallet, a Transaction Fee will apply. This fee helps cover the secure processing of external transfers. The exact amount of the ...
Why did I receive an email saying my order was cancelled?
If you received an email saying your order was cancelled, it means the payment process was not completed within the allowed time. This can happen in the following cases: Digital Wallet Payment: You selected a digital wallet as your payment method and ...