Why shouldn’t I contact my instructor outside Ostathi?

When you communicate and pay through the Ostathi platform, you are protected by our policies and systems. It is crucial to keep all interactions on-platform for several key reasons:

• Your Safety and Privacy: All communications and activities are contained within Ostathi’s secure environment, which is designed to protect your personal data and ensure a safe experience, particularly for minors,. 
• Financial Protection: Your payment is securely held by Ostathi and is only released to the Instructor after the class has been successfully completed. This ensures that you receive the service you paid for. 
• Eligibility for Refunds and Support: If something goes wrong with a class (e.g., an Instructor no-show, technical issues, or other disputes), Ostathi can intervene to help resolve the situation, offer refunds, or provide credit, but only for activities that occurred on the platform. 
• Dispute Resolution: In case of any issues or disagreements, Ostathi can review session recordings and communication logs that occur on the platform to facilitate fair resolutions. 

If you engage in off-platform communication or payment, Ostathi has no way to monitor the interaction, protect your money, or provide assistance or recourse if problems arise. Therefore, staying on-platform is essential for your protection and to ensure the terms and conditions of our service can be upheld.

If you communicate or pay outside Ostathi, the platform cannot protect your privacy, payment, or right to support and dispute resolution.

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