Do Instructors receive the Ostathi Service Fee?
No. The Ostathi Service Fee does not go to the Instructor. It is retained by Ostathi to support platform operations, technology, and services that benefit both Learners and Instructors. Instructors receive only the amount they set for their lessons, while the Service Fee helps keep the platform safe, stable, and high-quality.
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What is the Ostathi Service Fee I see on my receipt?
The Ostathi Service Fee is a small additional charge added to your total booking amount. This fee supports the ongoing maintenance and improvement of the platform’s secure learning environment. It helps cover key features that make Ostathi reliable ...
Will the Service Fee be refunded if I cancel my booking?
No, the Ostathi Service Fee is non-refundable, even if you cancel your class. This fee covers the operational and technical services that make your learning experience secure and reliable, including payment processing, platform maintenance, and ...
Why shouldn’t I contact my instructor outside Ostathi?
When you communicate and pay through the Ostathi platform, you are protected by our policies and systems. It is crucial to keep all interactions on-platform for several key reasons: Your Safety and Privacy: All communications and activities are ...
What happens if I book a session outside Ostathi?
If you choose to arrange or book sessions privately outside the Ostathi platform, you will unfortunately lose access to all the essential benefits and protections that Ostathi provides: No Platform Protection: You forfeit the security of our online ...
Do Transaction Fees apply when I withdraw my refunded balance?
Yes. If you have a refunded balance in your Ostathi Wallet and choose to withdraw it to your bank account or digital wallet, a Transaction Fee will apply. This fee helps cover the secure processing of external transfers. The exact amount of the ...