Knowledge Base
General Queries
Learn more about Ostathi, how the platform works, who we are, and the key terms used across the platform. This section covers general information for learners, instructors, and visitors.
For Instructors
Everything instructors need to grow on Ostathi. Learn about onboarding, scheduling, payments, withdrawals, teaching tools, policies, and managing your sessions on the platform.
For Learners
Everything learners need to use Ostathi successfully. Learn about booking sessions, payments, refunds, communication, recordings, safety, technical issues, and getting the best learning experience on the platform.
Recent Articles
How does Ostathi protect my privacy and safety?
Ostathi prioritizes your privacy and safety through robust measures and dedicated policies to ensure a secure learning environment: Secure Platform Infrastructure: Our platform is built on secure, reliable, and world-class cloud infrastructure, ...
Can I pay in cash or outside the platform?
No, all payments for classes on Ostathi must be processed exclusively through Ostathi’s secure online payment system. This policy is in place to ensure: Your Security: All transactions are securely handled within the platform, safeguarding your ...
Does Ostathi offer free trials or demo classes?
Yes, some Instructors on Ostathi may offer free introductory sessions. These are typically short sessions, lasting around 10-15 minutes, designed to help you and the Instructor connect. The main purpose of these sessions is for the Instructor to ...
What happens if I’m late or absent for a session?
If you are late or absent for a scheduled session, here’s what you can expect: Absence (No-Show): If you do not attend the session, you will be charged 100% of the eligible lesson amount, and no refund will be issued. The Instructor will still be ...
Why are my classes recorded on Ostathi?
Your classes on Ostathi are recorded for several important reasons, benefiting both your learning experience and the overall quality of the platform: For Your Review and Reinforcement: The recordings provide you with a valuable resource to revisit ...
Popular Articles
Who is behind Ostathi Jordan?
Ostathi is operated and legally represented in Jordan by UniHouse Jordan, a leader in education and language assessment. UniHouse Jordan is the exclusive licensee of the Ostathi™ trademark, which is owned by UniHouse Global, based in the United ...
Why does Ostathi charge a Service Fee?
Ostathi charges a small Service Fee to maintain high-quality operations and continuously enhance the user experience. This fee supports the advanced technology, safety features, and infrastructure that make Ostathi a trusted educational platform. It ...
What is the Transaction Fee deducted when I request a withdrawal?
The Transaction Fee is a small processing charge applied whenever you request a withdrawal from your Ostathi Wallet — whether you’re an Instructor withdrawing your earnings or a Learner withdrawing a refunded balance. When you submit a withdrawal ...
Why are lesson prices on Ostathi sometimes higher than traditional private tutoring?
Ostathi’s pricing reflects the quality, safety, and value built into every learning experience on the platform. While some tutors outside the platform may offer lower prices, Ostathi ensures a secure, transparent, and professional environment for ...
What does “Offline Session” mean on my dashboard? Does Ostathi offer in-person lessons?
No. Ostathi is a fully online learning platform, and all lessons take place virtually through our secure integrated classroom. If you see the term "Offline Session” in your dashboard, it’s just part of the system’s general layout — it does not refer ...
Learn more about Ostathi, how the platform works, who we are, and the key terms used across the platform. This section covers general information for learners, instructors, and visitors.
Everything instructors need to grow on Ostathi. Learn about onboarding, scheduling, payments, withdrawals, teaching tools, policies, and managing your sessions on the platform.
Everything learners need to use Ostathi successfully. Learn about booking sessions, payments, refunds, communication, recordings, safety, technical issues, and getting the best learning experience on the platform.