Knowledge Base
General Queries
Learn more about Ostathi, how the platform works, who we are, and the key terms used across the platform. This section covers general information for learners, instructors, and visitors.
For Instructors
Everything instructors need to grow on Ostathi. Learn about onboarding, scheduling, payments, withdrawals, teaching tools, policies, and managing your sessions on the platform.
For Learners
Everything learners need to use Ostathi successfully. Learn about booking sessions, payments, refunds, communication, recordings, safety, technical issues, and getting the best learning experience on the platform.
Popular Articles
Who is behind Ostathi Jordan?
Ostathi is operated and legally represented in Jordan by UniHouse Jordan, a leader in education and language assessment. UniHouse Jordan is the exclusive licensee of the Ostathi™ trademark, which is owned by UniHouse Global, based in the United ...
Why does Ostathi charge a Service Fee?
Ostathi charges a small Service Fee to maintain high-quality operations and continuously enhance the user experience. This fee supports the advanced technology, safety features, and infrastructure that make Ostathi a trusted educational platform. It ...
What is the Transaction Fee deducted when I request a withdrawal?
The Transaction Fee is a small processing charge applied whenever you request a withdrawal from your Ostathi Wallet — whether you’re an Instructor withdrawing your earnings or a Learner withdrawing a refunded balance. When you submit a withdrawal ...
Why are lesson prices on Ostathi sometimes higher than traditional private tutoring?
Ostathi’s pricing reflects the quality, safety, and value built into every learning experience on the platform. While some tutors outside the platform may offer lower prices, Ostathi ensures a secure, transparent, and professional environment for ...
What does “Offline Session” mean on my dashboard? Does Ostathi offer in-person lessons?
No. Ostathi is a fully online learning platform, and all lessons take place virtually through our secure integrated classroom. If you see the term "Offline Session” in your dashboard, it’s just part of the system’s general layout — it does not refer ...
Learn more about Ostathi, how the platform works, who we are, and the key terms used across the platform. This section covers general information for learners, instructors, and visitors.
Everything instructors need to grow on Ostathi. Learn about onboarding, scheduling, payments, withdrawals, teaching tools, policies, and managing your sessions on the platform.
Everything learners need to use Ostathi successfully. Learn about booking sessions, payments, refunds, communication, recordings, safety, technical issues, and getting the best learning experience on the platform.